FAQs
Frequently Asked Questions
We’re here to make your gifting experience simple and joyful. If you don’t see your question here, feel free to contact us!
🎁 Orders & Products
Q: Do you offer gift wrapping?
Yes! Most of our products come ready to gift, and we also offer optional gift wrap at checkout for a small fee.
Q: Can I include a gift note?
Absolutely — you can add a personalized note during checkout, and we’ll handwrite it for that special touch.
Q: How do I know if something is in stock?
If you can add the item to your cart, it’s in stock. If not, you’ll see a “Sold Out” or “Notify Me” option.
🚚 Shipping & Delivery
Q: Where do you ship?
We currently ship within the U.S , and we’re working on expanding internationally soon.
Q: How long will my order take to arrive?
Orders typically ship within 2–3 business days. Delivery times vary based on your location and shipping method.
Q: Do you offer free shipping?
Yes! We offer free shipping on orders over $99.
🔄 Returns & Exchanges
Q: What’s your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Please visit our Returns Page for more details.
Q: Can I exchange an item?
If you'd like to exchange a gift or product, contact us and we’ll do our best to accommodate.
👥 Account & Referrals
Q: Do I need an account to order?
Nope — you can check out as a guest. But creating an account lets you track orders, save favorites, and earn referral rewards!
Q: How does the Refer-a-Friend program work?
Invite friends using your referral link. They’ll get [10% off], and you’ll earn [a $10 credit] when they make a purchase. Learn more here.
🛍️ Wholesale & Corporate Gifting
Q: Do you offer wholesale pricing?
Yes! We love working with retailers and designers. Visit our Wholesale Page to apply.
Q: Can you help with bulk or corporate gifting?
Absolutely — whether it’s client gifts, weddings, or events, we offer custom sets and bulk discounts. Contact us to get started.