Shipping & Returns



Shipping & Returns

At Nowinowi, we’re committed to delivering beautiful, meaningful gifts and decor straight to your door—safely and promptly. Below are our policies regarding shipping and returns.


📦 Shipping Policy

Processing Time:

  • Orders are typically processed within 1–3 business days.

  • Custom or handmade items may take longer to prepare (processing times will be noted on the product page).

Shipping Times:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–3 business days

  • International Shipping: 7–21 business days (depending on destination)

Note: Delivery times are estimates and may be impacted by weather, holidays, or carrier delays.

Shipping Rates:

Shipping costs are calculated at checkout based on weight, location, and selected shipping method. Orders over a certain amount may qualify for free shipping (check the banner or promotion for details).

Carriers:

We ship via USPS, UPS, and other trusted carriers.

Tracking:

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery.


🔁 Return & Refund Policy

We want you to love your purchase—but if something’s not quite right, here’s how we can help.

Return Window:

Returns are accepted within 14 days of delivery.

Eligibility:

To be eligible for a return, the item must be:

  • Unused

  • In original packaging

  • In the same condition in which you received it

Non-Returnable Items:

  • Custom or personalized products

  • Gift cards

  • Final Sale or Clearance items

  • Used or opened textiles, consumables, or hygiene products

How to Start a Return:

Email info@nowinowi.shop with your order number and reason for return. We’ll provide return instructions and a return address.

Return Shipping:

  • Buyers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping method.

Refunds:

  • Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–7 business days.

  • Original shipping fees are non-refundable unless the return is due to our error.


🛠 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email info@nowinowi.shop within 7 days of delivery. Be sure to include:

  • Your order number

  • A photo of the issue

We’ll resolve the issue as quickly as possible with a replacement or full refund.


Questions?

Contact us at:

Nowinowi / THE HANDMADE CREATOR LLC
4331 WEST 11TH LANE
HIALEAH, FL 33012
USA
📧 Email: info@nowinowi.shop