Shipping & Returns
Shipping & Returns
At Nowinowi, we’re committed to delivering beautiful, meaningful gifts and decor straight to your door—safely and promptly. Below are our policies regarding shipping and returns.
📦 Shipping Policy
Processing Time:
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Orders are typically processed within 1–3 business days.
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Custom or handmade items may take longer to prepare (processing times will be noted on the product page).
Shipping Times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
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International Shipping: 7–21 business days (depending on destination)
Note: Delivery times are estimates and may be impacted by weather, holidays, or carrier delays.
Shipping Rates:
Shipping costs are calculated at checkout based on weight, location, and selected shipping method. Orders over a certain amount may qualify for free shipping (check the banner or promotion for details).
Carriers:
We ship via USPS, UPS, and other trusted carriers.
Tracking:
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery.
🔁 Return & Refund Policy
We want you to love your purchase—but if something’s not quite right, here’s how we can help.
Return Window:
Returns are accepted within 14 days of delivery.
Eligibility:
To be eligible for a return, the item must be:
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Unused
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In original packaging
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In the same condition in which you received it
Non-Returnable Items:
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Custom or personalized products
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Gift cards
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Final Sale or Clearance items
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Used or opened textiles, consumables, or hygiene products
How to Start a Return:
Email info@nowinowi.shop with your order number and reason for return. We’ll provide return instructions and a return address.
Return Shipping:
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Buyers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a trackable shipping method.
Refunds:
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Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–7 business days.
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Original shipping fees are non-refundable unless the return is due to our error.
🛠 Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email info@nowinowi.shop within 7 days of delivery. Be sure to include:
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Your order number
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A photo of the issue
We’ll resolve the issue as quickly as possible with a replacement or full refund.
Questions?
Contact us at:
Nowinowi / THE HANDMADE CREATOR LLC
4331 WEST 11TH LANE
HIALEAH, FL 33012
USA
📧 Email: info@nowinowi.shop